TERMS & CONDITIONS

1. Agreement to Terms

By making a purchase from Xpromo ("Seller"), the customer ("Buyer") acknowledges and agrees to abide by these Terms and Conditions. These terms govern all present and future transactions. Xpromo reserves the right to amend these terms as necessary.

2. Order Submission and Communication

To ensure accuracy and avoid miscommunication, all purchase orders must be submitted in writing, preferably via email. This allows for proper documentation of the customer's requirements and expectations.

3. Payment Terms and Transaction Fees

Full payment must be received before production unless otherwise agreed in writing. Payments made via credit card are subject to a 1.75% transaction fee. Visa, Mastercard, and American Express. Customers may choose direct bank transfers as a fee-free payment alternative.

4. Ownership and Responsibility for Goods

Until payment has been received in full, all products remain the property of Xpromo. Responsibility for the goods transfers to the customer once the order has been dispatched.

5. Product Availability and Variability

Stock Status: Product availability is subject to change, and certain items may become unavailable or discontinued.

Color Accuracy: While every effort is made to achieve precise PMS color matching, minor variations may occur due to material and printing differences.

Quantity Tolerance: Due to production methods, delivered quantities may fluctuate by ±5%, with final invoices reflecting the actual quantity supplied.

Urgent Orders: Orders requiring expedited processing outside of standard timeframes may be subject to additional charges.

Use of Provided Artwork: Customers grant Xpromo permission to utilize submitted artwork and files for production purposes.

6. Artwork Submission and Approval

For optimal results, customers must provide artwork in the correct format, following our specified guidelines before proceeding to production. Xpromo will provide an artwork proof, which the customer must review and approve. Once approved, changes may not be possible.

7. Shipping and Handling Fees

Freight and handling charges apply to all orders and will be included in the final invoice. Shipping costs vary based on order size, weight, and delivery location, and customers are responsible for covering these expenses.

8. Late Payments and Debt Collection

Invoices not paid by the due date may incur late fees. If payment remains outstanding, the debt may be assigned to a collection agency, with all related legal and recovery costs borne by the customer.

9. Amendments and Cancellations

Changes or cancellations to orders are subject to the following conditions:

Orders may only be canceled if agreed upon, and a cancellation fee may apply if production has already started.

Indent or custom orders canceled more than 48 hours after confirmation may result in additional charges.

Modifications to an order after approval may require extra payment to cover incurred costs.

10. Returns and Faulty Goods

If goods are defective, customers must notify Xpromo in writing within seven days of receiving the order. Items must be returned in their original condition at the customer's expense. Xpromo will inspect returned goods and determine if a replacement or refund is warranted.

11. Legal Liability and Limitations

Xpromo is not responsible for indirect losses, damages, or delays caused by unforeseen circumstances, including supplier shortages, shipping issues, or natural disasters. Our liability is limited to replacing faulty goods or providing a refund as per Australian consumer laws.

12. Warranty Coverage

Unless explicitly stated, all implied warranties are excluded to the maximum extent permitted by law. However, any manufacturer warranties available will be passed on to the customer.

13. Privacy and Confidentiality

Xpromo handles customer information in compliance with Australian privacy regulations.

Customer data will not be shared with third parties without consent, except as required by law.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Australian law. Any legal disputes arising under these terms shall be settled in Australian courts.

15. Policy Modifications

Xpromo reserves the right to revise these terms at any time. Continued use of our services and purchases will be considered acceptance of the updated terms.

For any questions, please contact us at info@xpromo.com.au