PRIVACY POLICY
Last Updated: 19/05/2025
At XPromo, your privacy matters. As a trusted provider of custom promotional products and branded merchandise, we are committed to protecting the personal information you share with us when engaging through our website, quotes, orders, or support. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in line with Australian privacy regulations.
By using our services or accessing https://www.xpromo.com.au, you agree to the practices described below.
We respect your right to privacy and transparency. Any information collected is used to help us provide an exceptional experience—from quoting and fulfilment to customer care. We handle your data responsibly, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect personal and technical data through direct interactions or automatically via our website. This may include:
- Full name and company name
- Email address, phone number, delivery/billing addresses
- Product preferences and quote/order details
- Uploaded logos, artwork, or instructions
- Browser, device type, and operating system
- Pages visited, time spent, and referring URLs
- IP address and geographic location
- Data from cookies and analytics tools
We collect your data for the following purposes:
- To Process Orders & Quotes: Creating accurate quotes, managing production, and delivering branded goods
- To Communicate: Responding to enquiries, providing order updates, and offering support
- To Improve Website Experience: Enhancing site functionality and tailoring content through analytics
- To Send Marketing Communications: With your consent, we may share product updates, offers, and newsletters (opt-out available anytime)
- To Fulfil Legal & Operational Requirements: Meeting tax, audit, and regulatory obligations
We will never use your information for purposes unrelated to your original intent without your explicit consent.
We may share your information with trusted partners when necessary to fulfil your request or support our operations. These include:
- Couriers & Logistics Providers for order delivery
- Decoration Partners & Product Suppliers to fulfil custom branding
- Payment Gateways to process transactions securely
- IT Service Providers for hosting, analytics, and support
All third-party providers are required to adhere to privacy and data security standards. We do not sell your data to third parties.
We may also share your information to:
- Comply with legal requirements
- Prevent fraud or misuse
- Protect our website and business operations
We use cookies and similar technologies to provide a smoother, more personalised experience on our site. These tools help us remember your preferences, analyse site traffic, and optimise performance.
You may choose to disable cookies in your browser settings, although this may affect website functionality.
You have the right to access, correct, or delete your personal information at any time—subject to legal retention requirements.
To make a request, contact us via:
info@xpromo.com.au