Question 1

What's the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. Most items start from 50-100 units for factory direct, and 25-50 units for local stock. Check each product card for specific MOQ details.

Question 2

What's the difference between Factory Direct and Local Stock?

Accepted Answer

Factory Direct offers lower prices and bulk quantities with 4-6 weeks delivery from overseas manufacturers. Local Stock offers faster delivery (3-7 days) with smaller quantities available and items ready in Australia.

Question 3

How long does delivery take?

Accepted Answer

Local Stock items ship in 3-7 business days within Australia. Factory Direct items take 4-6 weeks including production and shipping. Rush orders may be available for local stock items.

Question 4

Can you customize products with our logo?

Accepted Answer

Yes. All our products can be customized with your logo, brand colours and messaging. We offer screen printing, embroidery, laser engraving and digital printing. Contact us for a custom quote.

Question 5

Do you offer samples?

Accepted Answer

Yes. We can provide samples for most products. Sample costs vary by item and may include shipping fees. Contact our team to request samples before placing your bulk order.

Question 6

What payment methods do you accept?

Accepted Answer

We accept credit cards, bank transfers and PayPal. For large orders we can arrange payment terms. Contact us to discuss payment options for your order.

Ballpoint Pens